Cancellation Fee:

• We kindly request a minimum of 24 hours’ notice for cancellations or rescheduling of a full or partial job scheduled in advance. If a crew has been dispatched to the job site, the authorizing party may be assessed a mobilization fee of $50 for incurred expenses.

Call Aheads:

• If requested, we will notify the client via email, call, and/or text at least 24 hours prior to a scheduled service. If a notification has been sent and service cannot be performed due to issues such as a locked gate, pet interference, etc., the account holder may be assessed a $40 fee starting with the second occurrence.

Landscape Work:

• Leapfrog Landcare is not responsible for damage to underground utilities, including phone, cable, irrigation, etc. We will call 811 before digging and take precautions to avoid marked utilities. Clients must mark irrigation heads, piping, and other underground utilities not marked by 811. Unmarked damage will be repaired, if possible, at an hourly rate plus materials.

• Any additional work requested beyond the scope of the original estimate at the time of service will be billed at $85 per man-hour, with a minimum charge of one hour.

• Service dates may be rescheduled due to weather, equipment issues, or product availability. Clients will be contacted promptly to reschedule.

Deposits:

• Landscape jobs over $1,000 require a 50% deposit prior to scheduling. The deposit will be invoiced after estimate acceptance and applied to the final balance upon project completion.

Billing:

• Invoices will be sent via email after services are completed unless otherwise noted. Payment is due within 15 days of invoice issuance. Past-due invoices will accrue interest at 1.5% per month (18% per annum) with a $5 minimum. Accounts 30+ days past due will be paused, and further services will not be performed. A card on file or prepayment may be required to restart services.

Planting:

• We offer a 3-month warranty unless otherwise noted. A 1-year warranty is available if the client is enrolled in our 4 Step Tree & Shrub Care program. Warranty excludes transplanted plants, seasonal annuals, and perennials, and plants installed in July & August. Damage from frost, animals, lack of water, rock-covered plants, hail, or drought is not covered.

• Plant pricing is based on current nursery inventory at the time of estimate. Availability and pricing may change before scheduling, with updates provided as needed.

Seeding & Compost:

• No warranty is offered for seed or compost. We guarantee proper installation and high-quality materials. Post-installation care is the client’s responsibility, including watering and monitoring. Additional seed or compost may be purchased if needed due to animal damage, weather, or lack of water.

Mowing:

• We are not responsible for damage to unmarked underground or above-ground utilities. Clients must mark irrigation heads, piping, and wiring within 3 inches of the surface. Unmarked damage will be repaired, if possible, at an hourly rate plus materials.

• Autopay is required for lawn maintenance contracts, with automatic deductions processed on the 1st of each month. Accounts past due by 30+ days will be paused, and a card on file will be required to resume services.

Lawn Treatments:

• Weed-free lawns are not guaranteed. Weed control requires multiple treatments and ongoing maintenance. Instant results are not realistic due to the persistence of weed seeds in soil.

Media Release:

• We may take photos and videos for training and promotional purposes. No personal information will be shared. By authorizing services, clients grant Leapfrog Landcare the right to use such media without compensation.